For RMB Psychology to provide you with the best and most accessible service there are fees for cancellations and missed appointments. Cancellation fees are charged as this time has been set aside for you and cannot always be filled at short notice. These fees are NOT covered by Medicare, are your responsibility and become due immediately.
To avoid these fees, please provides us with at least 48 hours notice otherwise 50% of the full fee will be charged. You will be charged the full cost of the session if you cancel within 24 hours of your appointment or on the day of your appointment. Cancellations are charges as this time has been set aside for you and cannot be filled at short notice. These fees are not covered by Medicare they are your responsibility and become due immediately.
As a courtesy we may send you an SMS reminder for your booked appointment. This may occur up to 3 days before your scheduled appointment. However, this is a courtesy service only and should we experience staff shortages or technical difficulties this will not occur.
As such it reamins your responsibility to attend session and the absence of an SMS reminder will not lead to cancellation fees being waived.
RMB Psychology reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforseen circumstance.
After hours (after 4pm Monday -Friday) and Saturday appointments attract a higher fee and are to be paid in full prior to attendance. Standard cancellation policy applies.